An ISO 9001:2015 Certified Company

  • 1.888. Wraptite (972.7848)

FAQs

Order Processing

How do I find prices?
If you do not have a login for the website or just have questions about pricing in general, you can contact your sales representative or customer service at 440.349.5400.
To whom do I send my orders to?
You can email the orders to your inside reps. But we prefer you send all orders to orders@wraptite.com or fax it to us @ 440-349-5432
What is your minimum order?
There are no minimum orders required. Orders <$100 has $5 upcharge. $4 upcharge/roll on machine length for a broken pallet. $25 upcharge per roll on wide web stretch film >=40'
What time do I need to get my order in for same day shipment?
If you need same day shipping, your order must be placed by 12 pm EST. Expedited shipping will have a $100 upcharge. We will try our best to ship as promised and provide you the tracking# by the next day. Expedited fee will be charged only if it ships as promised.
How do I get set up to order online?
You need to be a Distributor to get online access. Once your account is setup with Wrap-Tite a customer code is assigned to you. You can register online using the customer code or contact your sales representative to be set up for online ordering. If you have difficulties registering pls email info@wraptite.com for any additional help.
Do you have deviated pricing depending on volume?
Depending on factors such as quantity and shipping location deviation is possible, contact your sales representative for inquiries.
Can I get a price sheet?
Unfortunately, we do not give out price sheets however, you can contact a sales representative for pricing questions.
What are typical lead times for custom or out of stock products?
Typical lead times for custom or out of stock items are 3 to 4 weeks.
Can I request samples? Do you charge?
Sample requests are welcome, we just require UPS or FedEx account to use for shipping.
Is there an upcharge for small orders?
Orders < $100 has $5 upcharge. $4 upcharge/roll on machine length for a broken pallet. $25 upcharge per roll on wide web stretch film >=40'
Do you offer any discounts on payment terms?
Our standard terms are 1%10, Net 30 days.
How do I track my order?
Once an order is invoiced, tracking information is then available at the following places – Online if you have an online account, on your invoice sent to you or you can call us with your PO# or email customerservice@wraptite.com and we can provide the tracking details.

"Your Source For Packaging, Shipping & Safety Supplies"

Online Ordering

How do I get set up to order online?
You need to be a Distributor to get online access. Once your account is setup with Wrap-Tite a customer code is assigned to you. You can register online using the customer code or contact your sales representative to be set up for online ordering. If you have difficulties registering pls email info@wraptite.com for any additional help.
What time do I need to get my order in for same day shipment?
If you need same day shipping, your order must be placed by 12 pm EST. Expedited shipping will have a $100 upcharge. We will try our best to ship as promised and provide you the tracking# by the next day. Expedited fee will be charged only if it ships as promised.
What is your minimum order?
There are no minimum orders required. Orders <$100 has $5 upcharge. $4 upcharge/roll on machine length for a broken pallet. $25 upcharge per roll on wide web stretch film >=40'
Do you have deviated pricing depending on volume?
Depending on factors such as quantity and shipping location deviation is possible, contact your sales representative for inquiries.
Can I get a price sheet?
Unfortunately, we do not give out price sheets however, you can contact a sales representative for pricing questions.
Is there an upcharge for small orders?
Orders < $100 has $5 upcharge. $4 upcharge/roll on machine length for a broken pallet. $25 upcharge per roll on wide web stretch film >=40'
Do you offer any discounts on payment terms?
Our standard terms are 1%10, Net 30 days.
How do I find prices?
If you do not have a login for the website or just have questions about pricing in general, you can contact your sales representative or customer service at 440.349.5400.

"Your Source For Packaging, Shipping & Safety Supplies"

Shipping

What time do I need to get my order in for same day shipment?
If you need same day shipping, your order must be placed by 12 pm EST. Expedited shipping will have a $100 upcharge. We will try our best to ship as promised and provide you the tracking# by the next day. Expedited fee will be charged only if it ships as promised.
How long will it take my order ship to after processing?
In stock items usually ship between 24 and 72 hours after order placement. Custom orders lead time will be confirmed by our Order processing team depending upon the type of product bought
What constitutes free shipping?
Free shipping is based on at least $2,000 worth of mix and match items or 1 full pallet of 1 SKU shipped within 500 miles of Solon, OH. For partial plts freight will be additional.
What are typical lead times for custom or out of stock products?
Typical lead times for custom or out of stock items are 3 to 4 weeks.
How do I track my order?
Once an order is invoiced, tracking information is then available at the following places – Online if you have an online account, on your invoice sent to you or you can call us with your PO# or email customerservice@wraptite.com and we can provide the tracking details.
What are your Freight costs?
If you have questions about freight or need a quote please have the address to where your packages will be shipped and the product or item number when you call, we will be happy to provide you with a shipping cost.

"Your Source For Packaging, Shipping & Safety Supplies"

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